February 23, 2018
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RTC Launches 'On-Demand' Paratransit Pilot

The Regional Transportation Commission of Southern Nevada (RTC) in Las Vegas introduced a six-month pilot partnership with a ridesharing company Feb. 12 to provide enhanced service to Southern Nevada Transit Coalition paratransit customers.

“We are always looking for innovative ways to improve service and move customers around the valley more efficiently and effectively. This partnership with Lyft provides an efficient solution and option for paratransit customers,” said RTC General Manager Tina Quigley. “Through this partnership and pilot, paratransit customers can expect more flexible service and the ability to be more spontaneous by scheduling rides on demand, something they previously could not do.”

Quigley noted that Lyft is working with its drivers on “how to assist passengers with wheelchairs, the visually impaired, hard of hearing or deaf.”

Pilot participants with smartphones can use the Lyft app to request a ride; they don’t have to schedule in advance. RTC subsidizes the first $15 of each one-way ride, with customers responsible for $3. If the ride costs more than $18 total, the client can either pay the remaining balance or cancel the ride and use the existing service. The program will provide both ADA and non-ADA service.

Through RTC’s pilot program, paratransit users can order a vehicle through a smartphone app without reserving in advance.

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