APTA | Passenger Transport
January 3, 2011

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NEWS HEADLINES

MBTA Driverís Random Act of Kindness

When Ricardo Miranda, a bus operator with the Massachusetts Bay Transportation Authority (MBTA) in Boston, saw a lone passenger awaiting an inbound bus on a cold Saturday morning in December as he drove the outbound route, he made an effort to reach out.

Miranda opened his window and invited the waiting man to board and ride with him to the terminus, where he would turn around and begin the inbound route. He was the only operator on that route at the time, and the passenger could have stayed in the cold for another half hour awaiting his return.

The passenger—John Bain, a college research administrator—thanked Miranda for his thoughtfulness. As far as the driver was concerned, he was, he said, just doing his job. Miranda, a 10-year MBTA employee, believes in being courteous—such as helping his riders board with strollers.

Bain was very appreciative of Miranda’s stopping. Sometime later in his day, he told his wife—Luisa Paiewonsky, highway administrator for Massachusetts DOT—what had happened.

After learning of the incident, MBTA General Manager Richard Davey visited Miranda and told him that he will receive a commendation for his thoughtfulness and courtesy on a winter morning.

“I am very proud to be part of the MBTA workforce and work with such a compassionate employee like Mr. Miranda,” Davey said. “Sometimes the smallest acts of kindness can make someone’s day, and Mr. Miranda did just that for a customer.”

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