October 11, 2010
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Sacramento Offers Live Chats with General Manager Wiley
The Sacramento Regional Transit District (RT) in Sacramento, CA, marked the two-year anniversary of its online “Transit Talk with the General Manager” program on Oct. 1.
The monthly online chat, usually scheduled on the first Friday, gives the public an opportunity to interact directly with Mike Wiley, RT general manager/chief executive officer, and to submit transit-related questions and receive immediate feedback.
Since its launch in October 2008, the chat has averaged nearly 4,000 page hits per month and has received approximately 1,000 questions from the community, ranging from day-to-day service-related issues to broader policy and planning questions. RT archives previous sessions on its web site.
“The chat is a scheduled appointment each month for riders to address their questions or concerns directly to me,” Wiley said. “I enjoy the time connecting online and hope our customers find the interaction useful and informative.”