October 11, 2010
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NYC Transit Introduces Prototype Help Point Intercom for Stations
MTA New York City Transit (NYC Transit) has announced plans to install its newly designed Help Point Intercom (HPI) in two stations along the Lexington Avenue Line.
The HPI prototype, demonstrated at a recent meeting of the New York Metropolitan Transportation Authority Board of Directors, has a sleek, modern design with a blue light on top to enhance its visibility. The units are designed for vertical mounting on either a station wall or platform column, and will offer the capability for both emergency reporting and customer service questions—a red emergency button that connects to the subway Rail Control Center and a green information button that links to Travel Information or the station booth.
“We have designed the HPI to be a major step beyond the Customer Assistance Intercoms that passengers may see in stations now,” said NYC Transit President Thomas F. Prendergast. “Make no mistake, this device represents impressive 21st-century technology, and it demonstrates our ability to incorporate it into a system that is more than 100 years old.”