The San Francisco Municipal Transportation Agency (SFMTA) deployed Service Ambassadors to help riders with the most significant route and schedule changes to the San Francisco Municipal Railway (Muni) system in a generation, which began Dec. 5.

The SFMTA Service Ambassadors wear easily visible bright orange hats and vests. They are volunteers from throughout the agency as well as the Citizens’ Advisory Council, Muni Accessibility Advisory Committee, and community organizations; their job is to provide information about the service changes and answer questions.

The service changes, affecting more than half of Muni’s bus routes and one rail line, include discontinuing routes and eliminating route segments with low ridership; decreasing frequency on less crowded routes; and ending some routes at earlier times. Service enhancements to help offset the reductions will include adjusting schedules and running times to improve on-time performance and reliability; increasing service on crowded routes; restructuring routes to make new connections; and expanding limited-stop service.

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